The very best method is to first read our FAQs. It is highly likely that your question has already been answered.

If not, you can contact us using the form here: CONTACT US FORM 

We appreciate your patience as you allow us to respond within 24-48 hours.

The Extraordinary Symbols Online store currently supports the following payment methods:

• EXOSymbols E-Gift Card
• EXOSymbols store credit
• Visa
• Mastercard
• American Express
• Discover
• Diner's Club
• Apple Pay
• PayPal
• Shop Pay
• Amazon Pay

Our goal at Extraordinary Symbols is to process and ship orders quickly.

Once you have received your confirmation email, any and all requests to cancel an order prior to the processing of an order will incur a fee in the amount of 3.5% of the transaction amount plus $0.49, which is the transaction fee we are charged on each order placed.

Once an order has been processed, it cannot be cancelled.

Within 24 hours of placing your order, you are sent a confirmation via email. We recommend also checking your spam/junk/promotions email folder.

If you do not see the confirmation email, you likely may have mistyped your email address.

Contact us by clicking here to confirm your email address and a confirmation email can be resent.

Electronic gift cards, or E-Cards, are sent via email to the purchaser on the same day of purchase.

If you have a valid discount code, it must be entered on the checkout page where your payment information is submitted at the time of the order.

We are not able to retroactively apply a discount code.

Also, other discount codes cannot be used in conjunction with Reward Points. Orders are subject to cancellation if a discount code and points are used.

Please refer to our Care and Maintenance page, which has instructions and tips on how to care for your EXOSymbols products and jewelry.

Wet, humid, and warm conditions as well as perspiration create jewelry corosion, which is why it is best to avoid wearing your Extraordinary Symbols jewlery in the bath or the saua or while swimming or playing sports. Similarly, makeup, lotions, hairspray/oil sheen, perfume and household chemicals can speed up the tarnishing process.

A good rule of thumb is to let the jewelry be the last thing you put on in the morning and the first thing you remove in the evening.

To minimize scratches and other damage, store your jewelry separately in the tarnish-resisstant pouch included with your order.

One of the safest and easiest ways to clean your jewelry is with mild liquid soap and lukewarm water, using a soft bristle brush.

If your jewelry is very dirty, leave it to soak for about 10 minutes before rinsing with clean water ad patting dry with a soft, clean cloth.

Silver polishing liquids and silver dips are not recommended as they can destroy the oxidized details on our jewelry.

Our charms are made of high quality sterling silver.

The Extraordinary Symbols charms were created to perfectly fit the Extraordinary Symbols bracelets.

If you have an existing bracelet that looks like THIS Heart Clasp Bracelet or THIS Mesh Bracelet, then our charms will also fit.

Yes, we are able to produce custom items. Please click HERE for more details.

Our inventory on the website is current. If you do not see a specific item, that simply means that we do not have it.

There is an area near the bottom of the page that allows you to sign up to know when an item has been restocked. We typically do not publish our production schedule so signing up is the best way to learn of a restock.

The crossing seasons shown on the site reflect the current inventory. If you do not see your crossing season, that means we do not have it.

If the desired pin you need is simply out of stock, feel free to provide your email address on the product page for notification of a restock.

In order for additional years in the DELTA SINCE pins to be produced, there has to be a demand for at least 50 pins for the specific crossing season.

At this time, we are unable to produce an individual pin for one person.

Additionally, we have no plans to produce any additional DELTA SINCE keychains, unless there is an increase in interest.

Regarding WINTER or WTR Pins, we have no plans at this time to produce them as there was not a sufficient enough interest in them.

Please read the full policy by clicking here.

You can initiate a return by clicking here and following the prompts. Be sure to have your order number (begins with EXO) available. You will be responsible for the shipping costs to return the item, unless there was an error on the part of Extraordinary Symbols.

If you need another size or replacement item, you can use your store credit to order the item.

All permanent markdowns and items purchased at 30% discount or more are FINAL SALE.

Extraordinary Symbols no longer offers cash refunds. Product return requests will receive store credit that can be applied to a new order. When a store credit is issued, the purchase value (minus any discount, taxes, and/or shipping fees) will be set as a credit to your Extraordinary Symbols account.

All store credits must be used within six (6) months of issuance or they will be forfeited.

We stand behind our products and want customers to be satisfied with them. We will always do our best to take care of our customers, dealing with them timely, fairly, and reasonably.

At this time, however, we will no longer exchange items. If you need another size or replacement item, you must first initiate a return request HERE. You can then use your store credit to order the item you need. We no longer process product exchanges within our system.

No. The original purchaser must initiate the return within the timeframe stated in our policy.

Any store credit issued will be issued to the original purchaser.

Detailed instructions are below:

Step 1: Go to www.extraordinarysymbols.com

Step 2: Log in to your store account

• If you are on a desktop, click the word ACCOUNT in the upper right corner.
• If you are on a mobile device, click the circular item that has a smaller circle and semi-circle in the center.

Step 3: Click SIGN IN and follow the prompts

• We recommend that you sign in using the email email associated with your previous order.
• Follow the prompts on the screen. You will receive a code to enter. Please enter the code correctly.

Step 4:  You are now inside of your account and can see your previous purchases. Your store credit amount is listed under your profile. Click the logo at the top of the page to be taken back to the home page.

Step 5: Proceed to shop as usual, adding your desired items to your cart. Once finished adding items to the cart, press the button to acknowledge reading the Return Policy.

Step 6: Decide whether you desire to purchase the Shipping Protection.

Step 7: Press the black button that says CHECK OUT.

Step 8: Under the word PAYMENT, you will see a box that says “Apply store credit”.

Step 9: Press the button next to “Apply store credit”

Step 10: Proceed with entering the payment option if the store credit was not enough to cover the purchase.

Step 11: Press the blue button that says “Pay Now”.

If you follow these steps and still experience issues, please send us a screenshot of what you see on your end – that will help us to pinpoint exactly what is going on.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care Team immediately so we can resolve the issue.

Please, only contact us once; we will see the email. Using multiple methods to contact us only delays our response.

Orders ship Monday through Friday excluding US Federal holidays.

We typically ship orders via USPS Ground Advantage (Standard Shipping) or you may request Priority Mail Shipping.

Free standard shipping on orders $150+.

Orders placed with Extraordinary Symbols are typically shipped via the United States Postal Service ('USPS').  On some occasions, we may elect to ship packages via UPS. We reserve the right to utilize the carrier of our choosing.

Please allow up to 3-5 business days (excluding Saturdays, Sundays, or holidays) for your order to be processed and shipped from the date the order is placed. For personalized items (non-group custom orders), please allow up to 10-14 business days. Processing times may be longer depending on the volume caused by quantity ordered, sales promotions and/or holidays.

Once an order has been processed, it cannot be modified or canceled.

Shipping times may change when we are either ahead of schedule or behind schedule due to a large number of orders.

Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

If you purchased the Navidium Package Protection and have not received your order, you may be able to file a claim.

It is important that you follow the time limits that they have established for their company. Please read their policies HERE.

**NOTE: If you did not purchase the Navidium Package Protection and you have not received your package - despite the USPS tracking system showing it as delivered - you should contact your local Post Office to initiate a claim.

Extraordinary Symbols is not responsible for any lost, stolen, or damaged property, unless the Navidium Package Protection is purchased.

No, you are not required to purchase the package protection service when you place an order.

However, please know that Extraordinary Symbols is not responsible for lost, stolen, or damaged packages. This includes packages shipped to a commercial address.

Navidium shipping protection helps by protecting your order from lost, stolen, and damaged packages that are addressed to a residential address. We always strive to offer great customer service for our customers, Navidium shipping protection helps with that goal. Navidium shipping protections provides customers with refunds or replacement packages in the event that your package qualifies.

Please read HERE to see what is covered by Navidium.

You can read about our Extraordinary Circle Rewards Program HERE.

You must first be logged into your account.

Click the 3 horizontal lines in the upper left corner.

Select "Profile" and your Loyalty Info will be listed at the top of the page

Points expire after 365 days - this time is subject to change at our discretion.

First, sign into your account.

Click the 3 horizontal lines in the upper left corner.

Select "Check Reward Points Balance"

On that page, scroll down to section titled "Ways to spend points."

You can then click on any available rewards you have to redeem them.

Reward points cannot be applied retroactively.