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Frequently Asked Questions

The very best method is to first read our FAQs. It is highly likely that your question has already been answered.

If not, you can contact us using the form here: CONTACT US FORM 

We appreciate your patience as you allow us to respond within 24-48 hours.

Please refer to our Care and Maintenance page, which has instructions and tips on how to care for your EXOSymbols products and jewelry.

Wet, humid, and warm conditions as well as perspiration create jewelry corosion, which is why it is best to avoid wearing your Extraordinary Symbols jewlery in the bath or the saua or while swimming or playing sports. Similarly, makeup, lotions, hairspray/oil sheen, perfume and household chemicals can speed up the tarnishing process.

A good rule of thumb is to let the jewelry be the last thing you put on in the morning and the first thing you remove in the evening.

To minimize scratches and other damage, store your jewelry separately in the tarnish-resisstant pouch included with your order.

One of the safest and easiest ways to clean your jewelry is with mild liquid soap and lukewarm water, using a soft bristle brush.

If your jewelry is very dirty, leave it to soak for about 10 minutes before rinsing with clean water ad patting dry with a soft, clean cloth.

Silver polishing liquids and silver dips are not recommended as they can destroy the oxidized details on our jewelry.

Our charms are made of high quality sterling silver.

The Extraordinary Symbols charms were created to perfectly fit the Extraordinary Symbols bracelets.

If you have an existing bracelet that looks like THIS Heart Clasp Bracelet or THIS Mesh Bracelet, then our charms will also fit.

Yes, we are able to produce custom items. Please click HERE for more details.

Our inventory on the website is current. If you do not see a specific item, that simply means that we do not have it.

There is an area near the bottom of the page that allows you to sign up to know when an item has been restocked. We typically do not publish our production schedule so signing up is the best way to learn of a restock.

The crossing seasons shown on the site reflect the current inventory. If you do not see your crossing season, that means we do not have it. If the desired pin you need is simply out of stock, feel free to provide your email address on the product page for notification of a restock.

In order for additional years in the DELTA SINCE pins to be produced, there has to be a demand for at least 30 pins for the specific crossing season.

At this time, we are unable to produce an individual pin for one person.

Additionally, we have no plans to produce any additional DELTA SINCE keychains, unless there is an increase in demand.

The Extraordinary Symbols Online store currently supports the following payment methods:

  • EXOSymbols E-Gift Card
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diner's Club
  • Apple Pay
  • Google Pay
  • PayPal
  • Klarna
  • Sezzle
  • Shop Pay
  • Amazon Pay
  • Venmo

Once your order has shipped from our warehouse (after allowing 7-10 business days for processing), you will receive an email notification with a tracking information. Please also check your junk email or promotions folder. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

If you cannot find your order shipment confirmation email you can track your order by clicking here.

Items in their unused and original condition purchased from Extraordinary Symbols' website or at a vending location can be exchanged within 7 calendar days of confirmed delivery.  There are some items, however, that are ineligible for exchange. Please read the full policy by clicking here.

You can initiate an exchange by clicking here and following the prompts. Be sure to have your order number (begins with EXO) available. You will be responsible for the shipping costs to return the item, unless there was an error on the part of Extraordinary Symbols.

Our goal at Extraordinary Symbols is to process and ship orders quickly.  Once you have received your confirmation email, the order cannot be adjusted or cancelled.  You may return items that are unused and in original condition within 7 calendar days of delivery. Damaged/defective items cannot be returned or exchanged. Last chance or Clearance items are final sale and cannot be returned or exchanged. Extraordinary Symbols E-Gift Cards, wrapping paper, personalized/customized items are non-returnable.

Please allow up to 5 business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the exchange to be completed and the new item shipped.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care Team immediately.

Please only contact us ONCE. Using multple methods to reach out to us about the same issue only delays our response. We will respond within 24-48 hours.

Within 24 hours of placing your order, you are sent a confirmation via email. We recommend also checking your spam/junk/promotions email folder.

If you do not see the confirmation email, you likely may have mistyped your email address.

Contact us by clicking here to confirm your email address and a confirmation email can be resent.

Sometimes we are forced to cancel orders due to unforeseen circumstances. This includes oversold products, products listed or priced incorrectly, and orders unable to be processed for other reasons. You will be issued a refund for the amount paid. 

Please sign-up to be notified on the product page for when the item becomes available subscribing to the email list located on the product page. 

In the rare occurrence that an item was damaged during transit and you purchased the offered Package Protection, you may be able to file a claim at claims.route.com

We do not set the rules for Route. It is important that you follow the time limits they have established for their company. Please read their policies HERE.

Extraordinary Symbols is not responsible for damaged, lost, or stolen packages if the package protection option is not purchased.

E-Cards are sent over email to the gift recipient on the same day.

We stand behind our products and want customers to be satisfied with them. We will always do our best to take care of our customers, dealing with them timely, fairly, and reasonably.

As a result, Extraordinary Symbols is pleased to offer returns for product exchanges if we are notified of the request within ten (10) calendar days of delivery based on the carrier's delivery date, the item remains in its original condition (unwashed and unworn with labels and tags attached) and proof of purchase can be confirmed.

There are some items, however, that are ineligible for return or exchange, including:

  • Items that show evidence of wear or damage (including improper care) as determined by Extraordinary Symbols
  • Personalized or customized items
  • Items on clearance/final sale
  • An electronic Gift card
  • Wrapping paper
  • The DSTinctive Tote Bag

Extraordinary Symbols no longer offers cash refunds. Product return requests will receive store credit that can be applied to a new order if the desired size/style is not in stock. When a store credit is issued, the purchase value will be sent as a electronic gift card to the email address on the original order. 

Please read the FULL POLICY HERE

We stand behind our products and want customers to be satisfied with them. We will always do our best to take care of our customers, dealing with them timely, fairly, and reasonably.

As a result, Extraordinary Symbols is pleased to offer product exchanges if we are notified of the request within ten (10) calendar days of delivery based on the carrier's delivery date, the item remains in its original condition (unwashed and unworn with labels and tags attached) and proof of purchase can be confirmed. There are some items, however, that are ineligible for return or exchange, including:

  • Items that show evidence of wear or damage (including improper care) as determined by Extraordinary Symbols
  • Personalized or customized items
  • Items on clearance/final sale
  • An electronic Gift card
  • Wrapping paper
  • The DSTinctive Tote Bag

You can now initiate your exchange online. We will review the request and approve or deny it in accordance with our policy terms. Please be aware that the buyer is responsible for the return shipment as well as all re-shipping fees, unless the error was on our part. If that is the case, you will be emailed a self-addressed stamp mailing label to print and use.

Click the link here to initiate an exchange.

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care Team immediately so we can resolve the issue.

Please, only contact us once; we will see the email. Using multiple methods to contact us only delays our response.

If you recently ordered a bracelet and charm within the past 30 days and are experiencing issues with it, please click the link below for the Return/Exchange portal here: Return Exchange Portal.

Be sure to upload a visible and clear picture of the damage; otherwise, your request may be denied.

Please allow up to 5 to 7 business days, from the receipt of your return package, to process your return. You will receive an email notification once your return is processed. Please allow up to 5 additional business days for the exchange to be processed or e-gift card issued.

During periods of high sales volume (Black Friday, Christmas, Founders Day, Mother's Day and other promotional events) it may take an additional 5-10 business days for us to process your returns once we receive it.

No. The original purchaser must initiate the return or exchange. Any credit issued will be issued to the original payment method and purchaser.

Orders ship Monday through Friday excluding US Federal holidays.

USPS Ground Advantage (Standard Shipping) | Priority Mail Shipping | UPS Ground

Free standard shipping on orders $150+.

Orders placed with Extraordinary Symbols are typically shipped via the United States Postal Service ('USPS').  On some occasions, we may elect to ship packages via UPS. We reserve the right to utilize the carrier of our choosing.

Please allow up to 7-10 business days (excluding Saturdays, Sundays, or holidays) for your order to be processed and shipped from the date the order is placed. For personalized items (non-group custom orders), please allow up to 10-14 business days. Processing times may be longer depending on the volume caused by quantity ordered, sales promotions and/or holidays.

Once an order has been placed it cannot be modified or canceled.

Priority Mail is a shipping option provided by the United States Postal Service.  Selection of that option does not expedite how we process our orders.

All orders are processed in the sequence in which they are placed. We do not offer expedited processing services at this time.

Regardless of the shipping option you choose, processing time may still take 7 to 10  business days (unless modified due to holidays or high volume promotions). This time is separate and apart from the number of shipping days it takes the Post Office to deliver the package.

All packages are shipped from Chicago (60652) or Evergreen Park (60805).

Once your order has shipped from our warehouse, you will receive an email notification with a tracking information. Please also check your junk email. This email will have all your shipping information and ways to track your order.

Please note you will not get tracking information until your order is processed and shipped. There may be additional shipping delays due to high order volumes. 

We apologize for any inconvenience if you are missing items from your order or received the incorrect item. If this should happen please contact our Customer Care team immediately so we can resolve the issue.

If you purchased the Route Package Protection and have not received your order, you may be able to file a claim at claims.route.com

We do not set the rules for Route. It is important that you follow the time limits that they have established for their company. Please read their policies HERE.

Route Package Protection covers lost, stolen, and damaged items that fit the following criteria. Review the policies to understand what lost, stolen, and damaged items Route will cover. 

If package protection is not purchased, Extraordinary Symbols is not responsible for lost, stolen, or damaged packages.

Click the REWARDS button located at the lower right side of the website on any page.

If you have an account, first LOG IN, which is required to see your reward points balance. Then click the REWARDS button again. Your points balance will appear in the lower corner.

If you do not have an account, then SIGN UP and follow the instructions above.

Points expire after 365 days - this time is subject to change at our discretion.

Log in to your account to see your rewards balance. Once you have accumulated enough points to redeem for a reward, you will see a unique code to enter just before your checkout during your next order.

Points CANNOT be retroactively applied after an order is placed.