How can we help you?

How long will it take me to get my order?

• All items ship from Chicago, Illinois. USPS Priority Mail delivery is 1 to 3 business days. Standard shipping is 2 to 5 business days. Shipping does NOT include processing times.
• Please allow up to 5-7 business days for your order to be processed. Allow up to 10-14 business days to process personalized custom orders (this does not include custom group orders). Submit Your Order = Day 0. The next business day is counted as day 1 in production.
• During introductory product launches, sales promotions, holiday promotions, custom and large quantity orders, please allow for longer processing time.
• Business days do not include Saturdays, Sundays, or holidays.

Do you ship internationally?

• Unfortunately, we do not ship internationally. However, we can ship to APO, FPO, DPO addresses, or P.O. Box addresses.
• However, with the recent chartering of the West and South Africa chapters, we are actively researching how we can ship internationally without adding a price burden upon our customers.

The full Shipping Policy is located HERE.

How is USPS shipping calculated?

There may be time where we offer a shipping promotion and offer a FLAT RATE; other time, the USPS shipping rates will be based on three different factors:

1. which USPS service you choose;

2. the size and weight of your package; and

3. how far away you are from 60652, which is also known as the "Zone".

The price you'll pay for shipping depends on the service (First-Class, Priority Mail) and package, but generally the farther away you are from 60652, the higher the zone will be, and the more it will cost.

How do I know when my order is shipped and when I will receive it?

• You will receive shipping notifications that give you real-time status updates on your delivery.

• Be sure to check your junk, spam, or promotions folders for email notifications as well.
  

What is your return policy?

• Your 100% satisfaction is important for us. We no longer issue cash refunds. Please read the entire Return/Return policy HERE

In an effort to provide more safety, assurance, and insurance for our amazing customers, we’re happy to announce that Extraordinary Symbols is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Extraordinary Symbols shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise. 

**By removing package protection, Extraordinary Symbols is not liable for lost, damaged, or stolen items.

Q: WHAT IS ROUTE?

Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.

Q: WHAT IF I DON'T WANT THE PACKAGE PROTECTION?

Simply remove the protection in the cart BEFORE checking out. By removing package protection, Extraordinary Symbols is not liable for lost, damaged, or stolen items. Route charges CANNOT be refunded if you do not remove the protection at checkout.

Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?

You can file a one-click claim through the email that Route sends you after you check out, or you can file here.

Q: DOESN’T EXTRAORDINARY SYMBOLS ALREADY COVER LOST OR STOLEN PACKAGES THROUGH THEIR CUSTOMER SERVICE?

At Extraordinary Symbols, we take customer service very seriously and always try our best to resolve issues for our customers as quickly as possible. But by purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.

Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?

Yes! Any replacement orders that are placed by Route are still insured by Route.

Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?

Route’s terms and conditions are listed here.

Q: IS ROUTE A LICENSED INSURANCE COMPANY?

Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance. 

What forms of payment do you accept?

You can select your preferred payment method at checkout.

• We accept secure payments via Credit Cards, Debit Cards, PayPal, and AmazonPay
  
• You are also able to pay using an Extraordinary Symbols e-gift card that was previously purchased for you.

How will I know when you restock currently sold out items?

Click the ADD ME TO THE WAITLIST button on the product page to receive an email as soon as the product becomes available again.

We also encourage you to sign up for our EXTRA VIP email list as well as our Mobile Text Club to be among the first to know about restocks, new product stocks, and deals and discounts.

Email access: CLICK HERE

Text Club: Text EXTRA13 to 833-592-1568

How long does it take to customize the Keepsake Pillows?

Because our three (3) Keepsake Pillows are fully customized, processing time takes 10-14 business days. Please allow more time for periods of high volume.

We will email you a mockup of your pillow to review before we print it because we want it to be perfect for you!

Please consider providing a telephone number in the checkout for faster contact.

How can my chapter order custom pins?

Please review our Custom Group Orders page HERE.

How do I know what size to order?

If you still have questions, our support team is always happy to guide you at any step!

We want you to look your best in all of our apparel. A sizing chart is provided for each item so that you can make the best choice. We will advise you of the style of the shirt, e.g., unisex or women's cut.

We prefer to use unisex cut shirts because many women's cut tees tend to be tighter on the arms and across the midsection. We are continuing our search to find the perfect tee for all of our Devastating Divas.